Support
Need a hand with CASEFILE? Email us at info@xautomate.io and we will get back to you, usually within two business days. The answers below cover the most common questions.
Subscriptions and billing
- The first case is free to play from start to finish. A membership unlocks the rest of the case library and a new case each month.
- How to subscribe. Open any case beyond the first, or the subscribe screen, and choose a plan (Solo, Duo, or Squad).
- Manage or cancel. You can cancel anytime and keep access until the end of the paid period:
- iPhone or iPad: Settings → your name → Subscriptions.
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions.
- Web: sign in and open your account’s billing settings.
- Purchase did not unlock? On the subscribe screen, tap Already subscribed? Restore. If it is still locked, email us with the account email you used.
- Refunds for App Store and Google Play purchases are handled by Apple and Google under their policies. Email us if you need help.
Account
- Forgot your password? Use “Forgot password” on the sign-in screen to get a reset link by email.
- Delete your account. Open the Account screen in the app or website and choose “Delete account,” or use our account deletion page. This permanently removes your account, progress, and interrogation transcripts.
Gameplay
- CASEFILE is an online game: it needs an internet connection to play and an account to save your progress.
- Your progress syncs to your account. Sign in with the same email on any device to pick up where you left off. If progress looks missing, confirm you are signed in to the right account.
- Solve a case by cross-referencing the evidence and clearing each objective. No single document gives the answer away, so read widely and compare.
Still need help?
Email info@xautomate.io. Including the email on your account and the device you are using helps us sort it out faster.
See also our Privacy Policy and Terms of Use.
CASEFILE is operated by Cornerstone Technology Consulting.